EXCLUSION OF THE RIGHT OF WITHDRAWAL
Being the sale of food products, which “risk deteriorating or expiring rapidly” as they are subject to alteration also as a result of inappropriate storage., For reasons of hygiene and customer protection, the right of withdrawal is not applicable. You are therefore granted the right to return the purchased goods solely for non-compliance of the order or products (ie for product or package manifestly damaged upon delivery or quantities and / or incorrect type with respect to the order).
RETURN REQUEST METHOD
The right of withdrawal does not apply to our food products. Therefore, if the products are not damaged, it is not possible to return the order.
In the event of a return for a product that is manifestly damaged, non-compliant, defective or incorrect, the costs of the service to return the product will be free, but not shipping.
In this case, send a request by e-mail to info@casaledeibaroni.shop with the order code and the defect found.
In the event of a return for a product that is manifestly damaged, non-compliant, defective or incorrect, we reserve the right to refund the defective item only after having carried out the appropriate quality checks, to verify the actual non-compliance of the returned product.
In the event that the non-conformity of the product is ascertained, we will refund with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.
1. Insert the products in their original packaging: the products must be returned in the same condition in which you received them
2. Deliver the package to the carrier of your choice at your expense.
3. Keep the shipping receipt.
4. When the return is returned to our warehouse, we will make the refund with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer or full replacement of the supplied product. .
LEGAL CONFORMITY GUARANTEE
In case of defects and / or non-conformities, exclusively with reference to non-food products, you will be entitled to have the product restored to conformity, by repair or replacement, or to alternative remedies in the cases expressly provided for by art. 130 of the Legislative Decree n. 206/2005.
In such cases you can request the repair or replacement or refund of the item no later than 2 (two) months after discovery. Pursuant to and for the purposes of the European Directive 44/99 / EC and articles 128 and ss. of the Italian Legislative Decree n. 206/2005 (Consumer Code), the products you have purchased are covered by the legal guarantee of conformity, which covers the lack of conformity of the products for a maximum period of 24 (twenty-four) months from the relative delivery.
We reserve the right to reimburse the defective item only after having carried out the appropriate quality checks, to verify the actual non-conformity of the returned product.
In the event that the non-conformity of the product is ascertained, we will refund with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.